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Al Fresco's
REWARDS+Member

Terms and conditions of the Rewards Plus card

Terms and conditions

Rewards Plus terms and conditions

I. Scope

The Rewards Plus card is a special benefit for guests of AFG restaurants in Vietnam, managed by AFG.

By joining, members confirm they have read, understood and accepted these terms and the programme’s policies published on the website, as updated from time to time.

II. Rights and responsibilities

AFG may use the details members give and their dining history at AFG restaurants for marketing. Members’ details are kept confidential and are never shared with third parties for marketing or any other purpose.

AFG may ask a cardholder for information or valid identification before points are used or benefits are given.

AFG is not responsible when:

  • Data processing systems, software or networks fail, are attacked, or for other reasons beyond AFG’s control;
  • A card is misused after being stolen, lost or exposed and the cardholder didn’t tell AFG in time.

AFG may refuse, cancel or take back benefits and points when:

  • Points were added incorrectly or invalidly under the programme’s rules;
  • The cardholder breaks the programme’s rules;
  • Force majeure under the law.

Cardholders can see their details and points on AFG’s website and app. To change a phone number or email, contact rewardsplus@afg.vn or a restaurant.

III. Earning and using points

  1. Show your card, phone number or email to staff before paying (dine-in, takeaway or delivery).
  2. Every 100.000 ₫ on the bill earns 1 point.
  3. Points can be used 12 hours after they are earned and expire after 364 days.
  4. Redeeming at Al Fresco’s: from 30 points, 30 points = 300.000 ₫ off the next bill.
  5. Each restaurant chain’s points are separate and can’t be combined or converted.
  6. Points can’t be exchanged for cash, given away, inherited or transferred.
  7. Points can’t be redeemed with other promotions, or on public holidays.

IV. Other rules

If a card is lost or damaged, ask the restaurant that issued it for a new one; your details and points are kept.

Changes to the programme are announced in the restaurants, on the website and by email to cardholders. Cardholders who agree to receive news get offers and events by SMS, email or phone.

V. Ending membership

  • The cardholder asks to end it;
  • The cardholder knowingly breaks the programme’s rules;
  • The cardholder no longer qualifies for their tier;
  • Other cases under the programme’s rules.

Ordering policy: see the online ordering policy.