Privacy policy

I. What we collect and why

The website mainly collects your name, email, phone number and address. We need them when you ask for advice or place an order, so we can contact you to confirm and protect your interests.

Members are responsible for keeping the details they give and their email account secure, and for telling us promptly about any unauthorised use, abuse or security breach.

II. How we use your data

We use the details members give us to:

• Confirm and deliver orders;
• Send product information you ask for;
• Send marketing and promotional emails when you agree to receive them;
• Send notices about activities on the website;
• Contact you and resolve issues in special cases;
• Provide it to the judicial authorities (procuracy, courts, police investigators) when the law requires.

We don’t use personal data for any other purpose.

III. How long we keep it

Personal data is kept until the member asks for it to be deleted, or until the retention period set by law ends. It is always kept secure on our servers.

IV. Who can access it

• Our staff, as their work requires;
• Partners under contract for part of the service (such as delivery or payment), with only the details the contract needs.

V. Who collects and manages your data

Duc Nhan Co., Ltd., 23L Hai Ba Trung, Trang Tien Ward, Hoan Kiem District, Hà Nội.

VI. Your rights

You can check, update, correct or ask us to delete your personal data on your account page or by contacting us. You can complain about how your data is protected; we will check and act promptly.

VII. Our commitments

• We collect and use personal data only with your consent, unless the law says otherwise.
• We never pass on, provide or disclose your data to third parties without your consent.
• If a security incident exposes data, we inform the authorities and the members affected.
• Online transaction details, including invoices and electronic records, are kept confidential.